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Support

Existing clients have several options when needing support from us.

 

1. See if your question or problem has already been answered in one of our helpful Knowledgebase articles.

2. If you cannot find an answer to your question or problem, you may open an online support ticket with us. The support ticket system gets us in contact with you via e-mail and assigns a unique number to your question or problem. This allows us to track the progress and resolution of your question or problem in an efficient manner. We aim to answer and resolve your support ticket within 12 hours.

3. Call our office, during our normal business hours. Please leave a message if we are unavailable. We will return your call within one business day.

Our office number is (207) 692-2415.
Office hours: Monday through Friday, 8:30am to 6pm Eastern Standard Time.

4. If you need to mail a payment to our office, please send your payment to the address below.

207 Hosts
325 Main St
Ste 117
Waterville, ME 04901-4922

     
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